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I’d never been to Poole before. Very leafy it was too and the venue was particularly swish…Upton House in Upton Country Park.
With many local authorities the training venues range from corporate plasterboard affairs to 1980s underground cold-war bunkers. I’ve done them all!
I did two separate days with different teams and the focus of the course material changed depending on the needs and skills of the delegates working in different teams.
We concentrated on the foundations of building rapport with people in the same way we do on NLP (Neuro-linguistic programming) Skills for Procurement Officers, or Conflict Management but then went off into wilder territory of utilising NLP techniques to help deal with sensitive interviewing jobs, such as working with victims of domestic violence but also using forensic questioning techniques to both pin people down to the facts or find out if they are lying.
All delegates got something from the course and it was nice, as it always is, to see that experienced people already use NLP skills but they just didn’t realise it or have names for the different techniques.
Since 2003 well over 2,000 housing staff have benefitted from my NLP Skills for housing workers courses. I tailor them specifically for client use. Being a housing frontliner worker for 25 years I know exactly what the people have to deal with on a daily basis and where the skills gaps often are.
If you are interested in some bespoke training for your organisation click here.
